Delivering Phenomenal Customer Service

You recognize what customer service should be like, but how do you implement it across all levels of your business to build more loyal customers? The success of your organization depends on many factors from employee engagement to happy customers. Often employees get stuck in policies and procedures keeping them in old patterns. Discover how to utilize innovative solutions to provide phenomenal customer service. Learning Objectives: • Uncover 3 core needs every customer has to bring power to your relationships • Incorporate play into your work environment to create internal and external super fans • Uncover the true purpose of having great customer service

Janet Janssen, Sales Consultant, Executive Coach, Author and Speaker